Message to spectators of Play on 20th December at the Palais Garnier

Due to a strike involving some staff at the Paris Opera, the performance of the ballet Play scheduled on 20^th December 2024 at 8 pm at the Palais Garnier is unfortunately cancelled.

We wish to apologize and to propose a refund:

purchases paid with a credit card (online, by phone or by mail, excluding purchases made at the box office or with several payment methods and tickets that have been exchanged) will automatically be refunded within a few weeks on the bank account used for the payment.
in the event that spectators cannot be automatically reimbursed by re-crediting their payment cards, the amount will be transferred to their credit balance available in their personal space on operadeparis.fr.
In order to be reimbursed, spectators must enter their bank details (IBAN and BIC code or bank card number with expiry date) in their personal space or send them by post below:

Opéra national de Paris
DESMA Régie d’Avances et de recettes
SC Play 20/12
120 rue de Lyon
75576 Paris Cedex 12

There will be no refunds of tickets at the box office.

SPECIFIC EXCEPTIONS

AROP ticket-holders should contact AROP directly on +33 1 58 18 35 35.
Spectators who have bought their tickets via an Agency (ticketing agencies, Internet agencies, tour operator…) are reimbursed directly by the Agency.
In the case of a reimbursement request, works committee, association and group leaders should send bank details to the Services Groupes at the Opera, 8 rue Scribe, 75009 Paris (info on 01 40 01 80 54 from Monday to Friday from 10 am to 1 pm and from 2 pm to 5 pm or groupes@operadeparis.fr).
Spectators who have purchased their ticket via an agency (FNAC, ticket agencies) will be reimbursed directly by the agency.
Spectators who have bought their tickets via a Tick'n Box should contact Tick'n Box's customer service by email or by telephone at +33 9 70 25 22 42 (price of a local call) Monday through Friday from 9:30 am to 6 pm (except public holidays).
Spectators invited by a Paris Opera partner should contact the partner directly.

^{Further information: By telephone at +33 1 73 60 23 23 from Monday through Saturday from 9 am to 7 pm}