Message to visitors of the Palais Garnier on Friday 20th December

Due to a strike involving some staff at the Paris Opera, the Palais Garnier will be closed to visitors on Friday 20^th December 2024.

We wish to apologize and to propose a refund of your tickets and multimedia tablet service:

purchases paid with a credit card (online, by phone or by mail, excluding purchases made at the box office or with several payment methods and tickets that have been exchanged) will automatically be refunded within a few weeks on the bank account used for the payment.
in the event that spectators cannot be automatically reimbursed by re-crediting their payment cards, the amount will be transferred to their credit balance available in their personal space on operadeparis.fr.
In order to be reimbursed, spectators must enter their bank details (IBAN and BIC code or bank card number with expiry date) in their personal space or send them by post below:

Opéra national de Paris
DESMA Régie d’Avances et de recettes
Visites du Palais Garnier 20/12
120 rue de Lyon
75576 Paris Cedex 12

There will no refunds of tickets at the box office.

Employees who have purchased their ticket(s) from their Social and Economic Committee should contact the CSE representatives directly.
Members of a group (associations, groups of friends, etc.) should contact the group manager directly.
CSE, association and group managers should send their bank details to the Service Visites de l'Opéra, 8 rue Scribe, 75009 Paris (information visitegarnier@operadeparis.fr).
Visitors who have bought their ticket(s) on a platform (Get your guide, Tiqets, Headout...) will be reimbursed directly by the distributor.
Visitors who have purchased guided tour tickets from Manatour will be reimbursed directly by the distributor (information on 05 34 39 42 00, reservation@manatour.fr).